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Call for free Estimate:
609-458-2844
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We strive to deliver your favorite cigars and accessories quickly, securely, and with the utmost care. Below, you’ll find all the details you need about our shipping process, timelines, and policies.
Our Shipping Policy
Where We Ship
For now, we ship anywhere in the United States except Utah, Hawaii, and South
Dakota (state regulations—nothing personal).
Processing Your Order
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We pack orders Monday–Friday.
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Most boxes leave our humidor within 2–3 business days.
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Holidays or heavy order days may add a day or two. If anything looksconsiderably delayed, we’ll email or call to keep you in the loop.
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has shipped.
Order Processing
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All orders are processed within 1–3 business days after payment is confirmed.
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Orders are not shipped or delivered on weekends or holidays.
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If we experience a high volume of orders, processing may take an additional 1–2 business days.
Shipping Rates & Options
Real-time rates are calculated at checkout based on weight, destination, and
speed. Pick the option that suits your timeline, and we’ll handle the rest.
Tracking Your Order
The moment your cigars hit the carrier, you’ll get an email with a live tracking link.
It can take up to 24 hours for the carrier to post the first scan—so don’t worry if
it’s quiet at first.
In-Transit Issues & Damage
While rare, bumps in the road can happen. If a package arrives noticeably
battered—or worse, doesn’t arrive at all—let us know within 48 hours.
We’ll guide you through filing a carrier claim.
Once the claim is underway, we’ll work with you on a replacement or store
credit so you can get back to enjoying your smokes.
Pro tip: hang on to all packaging and damaged items until the carrier finishes
their investigation.